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Delivery Tracker Guides

  • Getting Started

    Guide to user and brand setup.

    • Introduction
    • Set up your Users and Roles
    • Create a Brand
    • Add Content to your Branded Page
    • Publish your Page
    See all 8 articles
  • Managing your Brands

    How to create and edit branded tracking pages

    • Adding a Brand
    • Brand Name and Subdomain
    • Default Language
    • Privacy Policy
    • Brand Logo
    See all 10 articles
  • Managing Page Content

    Modifying and adding to your tracking page.

    • Editing your Brand's Tracking Page
    • Header and Navigation Links
    • Footer and Privacy Policy
    • Promotional/Operational Message
    • Advertisements
    See all 12 articles
  • 'Click and Collect'

    Guide to setting up and passing Own Store information.

    • Setting up your Own Stores
    • Passing Own Store IDs
    • Cartonisation for Delivery Tracker
  • Managing Customer Contact

    Guide to the carrier exception messages seen by your consumers.

    • Exception Messages
    • Missing Postal Codes
  • Troubleshooting

    Guide to the page error messages seen by your consumers.

    • Page Error Messages
  • FAQS

    Frequent questions, with responses.

    • Can the Tracking Page be viewed on different devices?
    • Why is the Tracking Page not loading?
    • Why can't Consumers see their Own Store Tracking Data?
    • How can Consumers change the page's language?
    • How do I export Consumer Ratings feedback?
    See all 7 articles

    Featured Articles

    • Preparing for Brexit
    • Current Despatch Pipeline
    • End-to-End Delivery Metrics
    • Carrier SLA
    • Customer Delivery Promise
    • Inflight Delivery Issues

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