Page Error Messages

Your consumers may sometimes see the headline message shown below, followed by a series of other, more specific messages indicating the possible cause of the problem:


The possible causes are as follows:

Table 2. Possible Reasons, with Actions


Possible Reasons


If your order was placed recently, it may not have tracking information yet.

The page link has been sent too early. The order has not yet been allocated or consigned, and so the Delivery Tracker page cannot be displayed.

You need to ensure that the order has been allocated, so that there is a trackable ID.

Your order is older than 90 days.

The consumer's order is outside the display window.

Refer the consumer to their confirmation email, which still holds the order details.

It's neither of the above reasons.

There could be a problem with the subdomain.

Ensure that your subdomain is active (refer to Brand Name and Subdomain).

There could be a problem with the construction of the URL.

Ensure that the URL format is correct (refer to Launch your Tracking URL).