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Intelligence Hub

  • Getting Started

    How to get started with Intelligence Hub

    • Introduction
    • Validating your Carrier Tracking Data
    • How to get the most from Intelligence Hub
    • Intelligence Hub: Alerts and Push Reporting
  • Customer Service Teams

    Learn how Intelligence Hub benefits Customer Service teams.

    • Reduce WISMO and Proactively Manage Delivery Exceptions
    • Questions for Ask Metapack, our AI Assistant
    • Proactively Identify Live Delivery Issues
    • Manage Late Deliveries and Protect Customer Promise
  • Warehouse Teams

    Learn how Intelligence Hub benefits Warehouse teams.

    • Eliminate dispatch bottlenecks and protect SLAs
    • Questions for Ask Metapack, our AI Assistant
    • Identify and Prioritise Blocked Parcels
    • Improve Warehouse Fulfillment Speed
    • Reduce Repeat Operational Failures
    See all 6 articles
  • Transport & Logistics Teams

    Learn how Intelligence Hub benefits Transport & Logistics teams.

    • Transport & Logistics Teams
    • Transport & Logistics Teams - Ask Metapack
    • Evaluate Carrier SLA Performance
    • Analyse Delivery Transit Times by Lane
    • Improve Carrier Tracking Quality
    See all 6 articles
  • Business, Finance, Procurement, and Security Teams

    Learn how Intelligence Hub benefits Business, Finance, Procurement, and Security teams.

    • Business, Finance, Procurement, & Security Teams
  • Parcel profile

    Profile your parcels by volume, weights, sizes and more

    • Build a profile of when you ship with a carrier
    • Understand volume and which carrier services you use
  • Delivery time

    See your delivery times to define your delivery promise

    • Improve accuracy of delivery proposition on website
    • Evaluate how often you meet your customer delivery promise
  • Carrier performance

    Measure carrier performance and compare against SLAs

    • Compare carrier late deliveries against SLAs
    • Identify how often a carrier is delivering early
    • Identify the tracking latency for carriers
    • Analyse the completeness of carrier tracking data
  • Warehouse (Live)

    Identify real-time issues in the warehouse to help prevent delays.

    • Monitor the status of shipments that are due for despatch
    • Identify and resolve delays in parcel despatch
    • Understand any changes to parcels in your warehouse
  • Carrier (Live)

    Identify issues with in-flight parcels to support intervention

    • Gain oversight of all live delivery problems
    • Intervene with undeliverable parcels
  • Intelligence Hub Feed (FKA Metapack Intelligence Feed)

    • Intelligence Hub Feed

    Featured Articles

    • Promoted article
      What Brexit means for you

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