Identify the tracking latency for carriers


To report accurately on parcels that are with the carrier, you need tracking data. The tracking data should be updated regularly, so that you receive updates throughout the parcels journey.

If carrier tracking data is severely delayed, then you can no longer report accurately or provide precise updates to your customers. In this article we’re going to show you how to use the Carrier tracking latency report to identify how long on average it takes a carrier to send an event. This means from the point of the event occurrence to when it is updated in the report.

  1. Filter Carrier and click Update, so that you’re focusing on one specific carrier and how long it takes them to send tracking data to our systems.

  2. Hover your cursor over the Mean Average Latency. This tells you the average time it takes, when compared to the total number of scans.

  3. You’ll also find other crucial information around tracking latency. This includes Median Average Latency, 75% Latency below, Maximum latency, and the total number of scans.

    You can share this with the carrier if you feel that they are underperforming and take steps to improve tracking latency.