Evaluate how often you meet your customer delivery promise

To improve your customer delivery experience, it's crucial to understand how often you're meeting your customer delivery promise. This enables you to take the steps needed to improve customer satisfaction.

In this article we're going to look at the Customer on-time deliveries report.

We're going to show you how to identify your on-time delivery percentage, in relation to your customer delivery promise.


  1. Filter Customer Delivery Promise Date, so that you're looking at everything in the last 30 days.

  2. Look at the On-time delivery percentage by customer delivery promise date chart.

  3. This chart show you your on-time delivery percentage in relation to your early delivery percentage.

    Use it to identify periods where you are failing to meet your customer delivery promise.

  4. You can right click to Show all, this will help you understand the reasons behind the issue.