How to get the most from Intelligence Hub

To get the most from Intelligence Hub we strongly recommend including these fields in Delivery Manager.

Populate customer delivery promise - This is an optional field in Delivery Manager that is required if you want to display the delivery promise reporting in Intelligence.

To ensure you can see how often you are meeting your customer delivery promises, add the committedDeliveryWindow parameter to your API call when creating your consignments, e.g.

This snippet relates to SOAP API calls only:
```
<committedDeliveryWindow xsi:type="ns2:DateRange">
<from xsi:type="xsd:dateTime">2020-11-24T18:30:00.000Z
</from>
<to xsi:type="xsd:dateTime">2020-11-25T18:30:00.000Z</to>
</committedDeliveryWindow>
```
This next snippet relates to REST API calls. Learn more on our developer's page for REST API Consignments.
```
{ "consignment": { "committedDeliveryWindow": 
{ "from": "2019-08-24T14:15:22Z", 
"to": "2019-08-24T14:15:22Z" } }, }
```
Include order reference - This reference will be beneficial when you reconcile shipments against orders.
Review transit times - You’ll need to review these to ensure they align with your expectations.
Provide accurate parcel weight and dimensions - This ensures you get accurate data when using the parcel profiling reports.
Use service groups to define shipping channels - This will make it easier to identify and compare different types of shipments.

Setup Checklist

Validate your carrier tracking data
Get the most from Intelligence.

Leverage Intelligence Hub Filters to Focus Your Analysis

Filters help you narrow down your data so you can focus on what matters most. Instead of reviewing all shipments, you can isolate specific carriers, regions, or time periods to identify issues and understand performance quickly.

What can you filter by?

Depending on the report, you can filter by:

Carrier and service: Analyse performance by carrier or delivery option.
Destination (country or region): Identify geographic trends or issues.
Warehouse: Compare fulfilment performance across locations.
Destination: Country market being shipped to,
Service group: Compare standard, express, or next-day services.
Date (manifest or delivery): Focus on specific time periods.
Delivery measure: Compare performance against 1st delivery attempt or successful delivery to the recipient.
Tracking status: Identify parcels with a specific state
Exception type: Focus on issues such as delayed, untracked, or undeliverable parcels
Shipment type: Outbound vs Return parcels

When should you use filters?

Use filters when you need to answer a specific question, investigate an issue or understand a specific slice of your volume:

Investigate issues: Filter by carrier, region, or warehouse to identify the source of delays.
Compare performance: Compare delivery performance across carriers, services, or warehouses.
Focus on a time period: Analyse recent performance or investigate a specific incident.
Find root causes: Combine filters (e.g. carrier + region) to isolate where issues are occurring.