Leveraging the power of generative AI, Ask Metapack allows you to interrogate your shipping data using natural language, transforming complex reports into immediate, actionable answers. Instead of manually filtering through dashboards, you can simply type questions to pinpoint delivery exceptions, analyze carrier performance, and uncover the root causes of delays in seconds.
Use the following guidelines and example queries to get the most out of Ask Metapack:
How to Use Ask Metapack
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Be Specific: Ask clear, detailed questions for the most accurate results.
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Focus on Performance: Use the tool to gather operational insights regarding delivery health and transit times.
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Be Proactive: Prioritize questions that help reduce "Where Is My Order" (WISMO) inquiries and improve customer communication.
To help you get started, we have categorized the most effective queries into functional areas so you can quickly identify live issues, monitor transit health, and perform deep-dive root cause analysis.
Use these queries to identify immediate exceptions requiring urgent intervention.
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Which parcels are currently at risk of delay?
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How many parcels have delivery issues today?
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Which regions currently have the most delivery problems?
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Which parcels require immediate attention?
Understand how transit issues are affecting your customer promise and support workload.
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Prioritize a list of late orders for contact due this last week.
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What percentage of deliveries are late this week?
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Which carrier is causing the most delays?
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Which orders are likely to miss their delivery promise?
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How many parcels were delivered late yesterday?
Monitor the movement of goods and identify where shipments are stalling.
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Which parcels have been in transit longer than expected?
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Which shipments haven’t had a tracking update in the last 48 hours?
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Where are parcels getting stuck in transit?
Audit carrier data quality and network entry speed.
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Which carriers have the most untracked parcels?
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How long does it take for carriers to scan parcels into their network?
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Which parcels are missing tracking updates?
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What is the current state for parcel [Insert Tracking Number]?