Identify how often a carrier is delivering early

Understanding how often a carrier is delivering early is important when it comes to improving your delivery experience. Early deliveries are not necessarily positive as it can result in missed deliveries if someone has specified a particular time slot.

In this article we're going to look at how to use the Early Deliveries report to identify early deliveries by a specific carrier. You can then share this information with the carrier and begin to resolve the issue.

  1. Filter Earliest Delivery Date and click Update, so that you're looking at everything delivered early in the last 30 days.

  2. Scroll down to the Early deliveries by carrier chart.

  3. Click on the carrier with the highest early delivery percentage to highlight them.

  4. Right click on the carrier and click Show All.

  5. You can now download the full list of early parcels specific to that carrier.

    This can then be shared with the carrier to hold them accountable and potentially recover costs for failing to meet their SLAs.