Introduction

• Warehouse & Operations

• Carrier & Logistics

• Ecommerce

• Customer Services

• Parcel profile

• Warehouse (Live)

• Delivery time

• Carrier performance

• Carrier (Live)

• Profit Protection

• Resolve processing issues in the warehouse.

  Quickly identify and prioritise operational bottlenecks to keep orders moving, boost warehouse productivity, and minimise despatch delays. Ensure orders are fulfilled before carrier cut-off, protecting the delivery promise made at checkout..

• Reduce failed delivery promises.

  Detect at-risk deliveries early and proactively notify customers to manage expectations, reduce inbound contact costs, protect the delivery promise, and improve the overall experience to support repeat purchases.

• Improve the delivery proposition on your website.

  Use real delivery performance data to set accurate delivery expectations at checkout, increasing conversion and building customer trust.

• Evaluate carrier performance against agreed service level agreements (SLAs).

  Monitor carrier performance in real time to ensure you’re getting the service you pay for, identify SLA breaches, validate premium service value, and use neutral, third-party data to hold carriers accountable and maintain consistent delivery standards.

• Select the right carriers for your shipping profile.

  Understand how, where, and when you ship to optimise carrier selection, improve delivery outcomes, and control costs.

Essential

This tier provides the core visibility necessary to monitor your shipping platform's daily performance.

• Core parcel profile and shipping performance reporting

• Overview of carrier performance and delivery outcomes

• Filter and drill down by carrier, service, destination, and warehouse

• Compare tracking data quality by carrier

• Parcel-level drill through into Delivery Manager

• Data Retention: 90 days

• Access: 2 users

Advanced

The Advanced tier delivers deep operational analysis and live monitoring to help you manage your end-to-end delivery lifecycle.

• Includes everything in Essential, plus:

• Expanded reporting on delivery performance, carrier analysis, and additional parcel-level attributes (e.g., event timestamps).

• Live operational monitoring of warehouse bottlenecks and in-transit issues.

• Monitoring of your total end-to-end delivery time performance.

• Role-Based Dashboards: Tailored views for Customer Service, Warehouse, and Transport & Logistics teams.

• Proactive Management: Alerts and notifications for immediate issue resolution.

• Standalone Intelligence: Ingest and analyze shipments from third-party platforms via API or file upload.

• Data Enrichment: Ability to append missing information (like customer promise dates) to existing shipment records.

• Data Retention: 13 months

• Access: 5 users