Welcome to the help centre for Metapack Intelligence

Learn what this product does, how it works, and how to get set up…


What is Intelligence?

Intelligence is a suite of reports to that can measure your parcel profile, shipping performance and delivery success. It’s designed to help functions such as:

  • Warehouse & Operations

  • Carrier & Logistics

  • Ecommerce

  • Customer Services

There are five dashboards, all serving to optimise a specific area of your shipping operation:

  • Live warehouse

  • Parcel profile

  • Delivery time

  • Carrier performance

  • Live carrier

How can it help me?

By monitoring and understanding your shipping performance, you can increase warehouse productivity, improve carrier selection, set more accurate delivery propositions, and reduce failed delivery promises. The reports provide you with insight needed to:

  • Resolve processing issues in the warehouse. Streamline warehouse productivity and minimise delays.

  • Reduce failed delivery promises. Proactively intervene with delayed parcels by reaching out to the customer, managing expectations.

  • Improve delivery proposition on your website. Identify your average delivery times to display accurate times for your customers.

  • Ensure carriers meet their SLAs. Recover costs when carriers are not performing as promised.

  • Select the right carriers for your shipping profile. Build a complete profile of when, where, and how you ship.

Key features:

  • Analysis of the latency in receiving your tracking events from carriers.

  • Analysis of the completeness of your tracking events by carrier.

  • Comparison of data quality by carrier.

  • Monitoring of shipments through the warehouse and identifying any blocked from despatch.

  • Overall snapshot of your exceptions, lead times, despatch volumes, and problem trade lanes.

  • Highlighting of trends in your shipping and carrier performance.

  • Monitoring of the volumes that carriers delivered to trade lanes against their SLAs.

  • Drill through to lost or late parcels so that you can open them in your shipping platform.

  • Statistics on the lead times of each carrier service.

  • Live snapshot of different tracking statuses showing why and how long parcels have been delayed.

  • Breakdown of parcels manifested but not collected vs. those collected by carriers.