Welcome to the Help centre for Metapack Intelligence

Learn what this product does, how it works, and how to get set up…


What is Metapack Intelligence?

Intelligence is a suite of reports that can measure your parcel profile, shipping performance, and delivery success. It’s designed to help functions such as:

  • Warehouse & Operations

  • Carrier & Logistics

  • Ecommerce

  • Customer Services

There are five content areas, all serving to optimise a specific area of your shipping operation:

  • Live warehouse

  • Parcel profile

  • Delivery time

  • Carrier performance

  • Live carrier

How can it help me?

By monitoring and understanding your shipping performance, you can increase warehouse productivity, improve carrier selection, set more accurate delivery propositions, and reduce failed delivery promises. The reports provide you with insight needed to:

  • Resolve processing issues in the warehouse. Streamline warehouse productivity and minimise delays.

  • Reduce failed delivery promises. Proactively intervene with delayed parcels by reaching out to the customer, managing expectations.

  • Improve delivery proposition on your website. Identify your average delivery times to display accurate times for your customers.

  • Evaluate carrier performance against agreed service level agreements. Gain visibility of when carriers are not performing as expected.

  • Select the right carriers for your shipping profile. Build a complete profile of when, where, and how you ship.

What are the key features?

Entry tier:

  • Parcel profile reports

  • Overall snapshot of carrier performance

  • Ability to filter and cross-filter data according to carrier, carrier service, service group, destination and warehouse

  • Data storage of 90 days

  • Monitoring of your end-to-end delivery time performance

  • Comparison of data quality by carrier

  • Drill through at parcel level, allowing you to open them in Delivery Manager and view parcel history

  • 2 named users

Advanced includes everything in Entry plus:

  • Analysis of the latency in receiving your tracking events from carriers

  • Live data to enable monitoring of shipments through the warehouse and identifying any blocked from despatch

  • Live data to enable monitoring of in-flight parcels and identifying any with issues, such as potentially lost, undeliverable, and more

  • Overall snapshot of your exceptions, lead times, despatch volumes, and problem trade lanes

  • Monitoring of the volumes that carriers delivered to trade lanes against their SLAs

  • Statistics about the lead-times of each carrier service

  • Highlight trends in your shipping and carrier performance with data storage of 1 year, with the exception of live reports

  • 5 named users

Getting started

To get started with Intelligence, there are 2 key steps to follow: