logo

Help Centre

ProductsOpen in new tab DeveloperOpen in new tab Release NotesOpen in new tab Submit a requestOpen in new tab
How can we help?

Platform Setup

  • Getting Started

    Introduction and account setup.

    • Introduction
    • Creating an Account
    • Getting started
  • Shipping Locations

    How to add new warehouses and change the default.

    • Configuring your Default Warehouse
    • Adding Warehouses
    • Changing your Default Warehouse
  • Carriers and Services

    How to set-up your carriers and services.

    • Setting up a Carrier for your Account
    • Adding a Carrier
    • Configuring your Carrier Services
    • Setting up the Carrier Costs
    • Cost Rule Components
    See all 11 articles
  • Users

    How to add users and lock them to warehouses.

    • Adding New Users
    • Locking a User to a Warehouse
  • Allocation

    How to set up allocation to suit your specific needs.

    • What is Allocation?
    • Which Allocation features are right for me?
    • Allocation Filter
    • Introduction to Booking Codes
    • Using a Booking Code as an Allocation Filter
    See all 9 articles
  • Brexit

    Getting through Brexit

    • What Brexit means for you
    • EORI Numbers
    • Product-Level Information
    • Incoterms
    • Customs Documentation
  • Windsor Framework

    Preparation for new regulations effective 1st May 2025

    • Windsor Framework FAQ
    • Metapack's Preparation with Carriers for Windsor Framework Changes
    • Windsor Framework Readiness: What changes after 1st May 2025?
    • Changes to Metapack API
    • What to Know about Windsor Framework Readiness
    See all 9 articles
  • EU Import One-Stop Shop (IOSS)

    A guide to the EU's new VAT portal for e-commerce sellers

    • What the IOSS means for you
    • Using the IOSS (DRAFT)
    • IOSS Numbers (DRAFT)
    • IOSS Operational Readiness (DRAFT)
    • IOSS-Ready Carriers (DRAFT)
    See all 6 articles
  • Currency Rates

    How to add currencies other than GBP.

    • How do I ship in different currencies? (DRAFT)

    Featured Articles

    • Promoted article
      What Brexit means for you

    Couldn't find what you're looking for?

    Contact us
    Sign in

    © Metapack