To intervene and help prioritise parcels with live delivery problems, you need to know the number of parcels with problems and what the problem is. This ensures you take the correct action to resolve the issue.
This article shows you how to use the Delivery problems report to gain oversight on all live delivery problems. You can then use this information to decide which needs to be prioritised.
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Open the Delivery problems to see an overview of all live delivery problems in the last 10 days.
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Review the explanation of the issue, as well as the exact number of parcels that are impacted.
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Right-click to Show all on all delivery problem statuses.
This enables you to drill down further.
Explore In-Depth Analytics
For a more detailed breakdown of the specific delivery problems, we recommend you check out the other reports under the Carrier (Live) dashboard.