Connect to a new carrier in only a few steps
If you’re looking to ship, track, or return with a new carrier, Metapack supports both API and EDI integrations.
In this guide, we will explain how to configure a new carrier in Metapack’s user interface. Typically, it takes less than 10 minutes.
EDI Integrations require more than the user interface to activate.
While EDI integrations offer faster label response speeds than API integrations, they cannot be activated solely through the user interface.
If you see a message alerting you to this requirement when you try to add a carrier, please refer to Requesting Carrier for your Account.
We will cover:
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Your carrier account information, such as:
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Account number
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Account country
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Account postal code
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The list of services you want to activate
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Your contracted rates and charges
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The address of your primary shipping location
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Log in to Delivery Manager and click Setup.in the top-nav menu bar.
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Scroll down the Setup screen to Carriers & Services, then click Manage Carriers.
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Click Add a new carrier.
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Search for the carrier you want to add, click on the logo to select it, then click Continue.
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Click Continue to add a contract.
You have now enabled this carrier for your account. Before you ship, track, and return with this carrier, you will need to add in your contract details and carrier costs.
Contracts for Self-Service Enabled Carriers Only
You can only create a contract for a carrier that is enabled for self-service. If the carrier is not self-service, please raise a change request in our customer portal.
Next, you will need to add your contract details. Follow the steps below:
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Enter a name for the contract. The name should be unique and descriptive:
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Optional: Select a Contract Condition (if you have this enabled for your account).
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Click Continue.
Terms and Conditions
Certain carriers may require you to accept their terms and conditions. If this is the case, review the terms and conditions, check the box, and click Continue.
Once you have created your contract, you will need to enable at least one service by clicking on the checkboxes.
The final step is to add your carrier rates (costs) for this contract. You will need to enter a cost for each service you have enabled for this carrier before you can start shipping.
There are three different ways you can add your carrier costs:
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Add a rate for all shipping locations. This is the simplest way to add your rates. For each service, you set a single rate for all locations.
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Add a cost per service for a specific area/zone. This allows you to set rates defined by the carrier for each service for a specific area/location.
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Add costs later. This will skip the cost set-up process for now. But this option will give you access to a more advanced cost set-up screen later. Here you can add complex cost logic based on factors such as weights, area, and more.
Note
Adding carrier costs can be skipped during the carrier set-up wizard. However, you will have to set costs before shipping with a new carrier. Learn more about cost rules.
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Click the first box that reads, 'Specify one set of shipping costs for your selected services and cost areas.'
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Enter the base rate for each service under first parcel.
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Optional: Enter the discounted rate for additional parcels (if you have this) under additional parcels.
Once you have finished entering them in, the costs you enter for each service will apply to all locations.
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Click Save and finish.
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Click the second box that reads, “Specify shipping costs per service cost for each area.”
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Select the relevant cost area you want to add costs for from the drop-down:
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Enter the rate for the first parcel, as well as any additional parcels for this specific service and specific location.
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Click Save and finish once you have finished adding costs for each service and location.
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Click the third box that reads, “Specify costs later. Save and finish setup now”.
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You won’t be able to ship with this carrier until you add costs in. So, whenever you are ready, read: Setting up the Carrier Costs.
If you want to make any changes, click Back to go to the relevant page, make the changes, and click Continue to move back to the Confirm page.