Unblocking the fulfillment flow is critical to maintaining warehouse throughput and meeting carrier cut-off times. Use the Intelligence Hub to pinpoint exactly where parcels are stalling, whether at allocation, labeling, or manifesting. This allows you to intervene before breaching dispatch SLAs.
Conceptual Illustration Only
This is a sample use case designed to illustrate the capabilities of the Intelligence Hub. It is not intended as an explicit set of technical instructions.
Use This Workflow
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When parcels are consistently missing despatch cut-offs.
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During an increase in operational backlog.
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To monitor the handover between the warehouse and the carrier network.
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For daily checks on warehouse performance and throughput.
The first step is to identify exactly where the bottleneck is occurring within your fulfillment chain. The following table highlights the critical stages you should monitor to find blocked shipments:
|
Blockage Point |
What it Means |
Primary Report |
|---|---|---|
|
Unallocated |
No carrier or service has been assigned to the parcel. |
Unallocated Warehouse Consignments |
|
Unprinted |
Labels have not been generated, preventing physical packing. |
Unprinted Warehouse Parcels |
|
Unmanifested |
Parcels are packed but haven't been digitally "shipped" to the carrier. |
Unmanifested Warehouse Parcels |
|
No Collection Scan |
Parcels have left the bay, but the carrier hasn't acknowledged receipt. |
Untracked Parcels (Live Carrier) |
Once you know which stage is blocked, use filters to determine if the issue is a one-off error or a systemic failure.
High-Priority Interventions
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Unblock Allocation: Manually assign carriers or services to stuck consignments.
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Reprocess Labels: Trigger label generation for unprinted parcels to get them to the packing station.
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Force Manifesting: Ensure all processed parcels are manifested immediately to meet the carrier’s daily window.
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SLA Protection: Sort by "Oldest First" to prioritize high-risk parcels that are about to miss their delivery promise.
Tip - Ask Metapack: Instant Bottleneck Detection
Use natural language queries to identify the biggest risks to your dispatch schedule in seconds:
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"Which warehouse has the most blocked parcels today?"
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"Which stage of the process is causing the biggest bottleneck right now?"
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"Which parcels are at risk of missing dispatch today?"
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"What is the most common reason parcels are delayed in the [Warehouse Name] site?"