Creating a Delivery

Learn how to create a consignment for carrier delivery.

IOSS support in Delivery Manager

From 1 July 2021, the Import One-Stop Shop (IOSS) is an optional electronic portal that you can use to comply with new European Union (EU) VAT e-commerce obligations.

To facilitate use of the IOSS, Delivery Manager and the Shipping SOAP API v5 (the latest version) support capturing the following values (all at consignment level):

  • IOSS number (IOSSNumber)

  • Order shipping charge (orderShippingCharge)

  • Insurance charge (insuranceCharge)

  • Other charge (otherCharge)

These charges are levied by online sellers at the point of purchase and are paid by buyers to the sellers. They cover delivery, (additional) insurance, and handling (or other related) charges.

For more information about the IOSS, see What the IOSS means for you.


Log into the Delivery Manager Delta environment using either the Administrator Login and Password or one of the user accounts that were created:

Click Create Consignment:


Consignment Creation

The screen shown in the following example is displayed. This screen shows the mandatory fields completed:



The default Consignment type is Delivery. If you wish to generate a returns label, select Pick-up as the Consignment type. In this event, the Collection details are automatically transferred to the Delivery tab, and you need to provide Collection rather than Delivery details. For further details, refer to Creating a Return.

For the non-mandatory w3w_Symbol_RGB_Red.pngwhat3words, refer to What's New in February 2021.

For the Currency, refer to How do I ship in different currencies?

Proceed as follows:

  1. Complete the mandatory fields (indicated by an asterisk *).

    For No. of Parcels, details for each individual parcel can be added under the Details tab, and details for the individual products within a parcel can be added under the Products tab.

    For Weight, you can either enter this for the overall consignment; or go to the Details tab, specify Parcel Detail Level instead of Consignment Detail Level, and specify the weights of the individual parcels.

    The overall consignment weight under the Delivery tab is then calculated automatically. For more information about this, refer to Adding Parcel and Product details.

  2. Click Save Changes in the top right hand corner of the screen.

  3. If you need to enter individual parcel weights, proceed as described in Adding Parcel and Product details.

    However, if you entered a consignment weight at step 1 and do not need to enter parcel details, go to the next step.

  4. If the mandatory information has been entered, an Order Reference is generated automatically together with a Consignment Code. The consignment has a status of Unallocated.

Address options

If the billing address for a delivery is different from the delivery address, the carrier used for shipping the delivery might require both addresses.

To enter a billing address for a delivery:

  1. Click Add additional addresses on the Delivery tab.

    The Advanced tab is displayed.

  2. Under Additional addresses, click the arrow button next to Billing Address to display the fields required to enter a billing address for the delivery.

  3. Enter the billing address for the delivery.

  4. Click Save.