Creating a Return

This topic shows you how to create a consignment for carrier pickup and return.


Log into the Delivery Manager Delta environment using either the Administrator Login and Password or one of the user accounts that were created:

Click Create Consignment:


Consignment Creation

Proceed as follows:

  1. On the New Consignment screen, change Delivery to Pick-up at the top:

  2. Complete the details the opposite way round to the way in which you would create a delivery consignment, i.e. enter the details of the consumer (i.e. the person from whom the consignment is to be picked up), under the Collection tab instead of the Delivery tab, e.g.

  3. The warehouse details appear under the Delivery tab.

    Complete the mandatory fields (i.e. all those fields preceded by an asterisk *'). With regard to the No. of Parcels, details for each individual parcel can be added under the Details tab, and details for the individual products within a parcel, can be added under the Products tab. With regard to the Weight, you can either enter this for the overall consignment, or go to the Details tab, specify Parcel Detail Level instead of Consignment Detail Level and specify the weights of the individual parcels. The overall consignment weight under the Delivery tab is then calculated automatically. Refer to Adding Parcel and Product details.


    If the return details are different from the warehouse details, then you can add a Return Address under the Advanced tab. If you want to add the name of a specific department to which the return is to be addressed, then you can add a Contact Name as part of the Return Address.

  4. Click Save Changes in the top right hand corner of the screen.

  5. Provided that the mandatory information has been entered, an Order Reference is automatically generated, together with a Consignment Code. The consignment has a status of Unallocated.

  6. To add a product to one of the parcels, click the Products tab and, under the required parcel, click Add Product. You can then enter the fields shown in the following screenshot:

  7. To add further products, repeat the previous step as required.

  8. Click Save changes in the top right hand corner of the screen.

  9. Move to Allocating the returns consignment.