Windsor Framework Readiness: Other Considerations

I use third-party software to connect to Metapack (e.g. WMS connector). Is Metapack working with the third-party software providers to ensure the required changes are implemented in time?

Metapack has not received any requests from third-party software providers to make changes related to the Windsor Framework. If you require a change related to a third-party provider, please liaise directly with your provider to ensure any required changes are coordinated with Metapack at the earliest opportunity.

What about Returns?

In the first instance, we would recommend that you refer to your carriers for more information regarding their handling of Undelivered and Returns parcels. Metapack's understanding is that undelivered parcels and returns from NI to GB will not be impacted by the change. Where carriers continue to support returns from GB to NI, you should liaise directly with your carriers on the steps that may be required to ensure compliance

Is Metapack in discussions with HMRC regarding this change?

No. Metapack carrier partners are working directly with HMRC on implementing the change. There is no data obligation for Metapack’s platform to pass information directly to HMRC, and we have therefore based our position on how each of the impacted carriers is implementing the change.

Many carriers are working closely with HMRC to interpret the new requirements for their own operations, and this has resulted in variances in approach between carriers. You should look to work closely with your carrier to understand their approach and discuss with your own HMRC contacts if you are uncertain.