The heat map highlights (in red) territories with possible blocked trade lanes:
In the above example, the Indian market has been highlighted, as it has more than 3% of 'exceptions'.
The map is interactive, and you so you can click on a failing territory to display its trade lanes below the map.
The Exception Details tab is on the right of the main Exception Performance Report tab - refer to Drilling through to the Exception Details tab.
The logic of the heat map is that, if a particular trade lane is failing a set SLA threshold, then the entire country is highlighted in red or amber. Therefore, the map shows the performance of the lowest denominator so that Customer Service Operatives have a simplified view.
Where a destination market has less than 1.5% of the total number of manifested parcels categorised as exceptions, then the country is highlighted in green.
Where the destination market has between 1.5% and 3% of the total number of manifested parcels categorised as exceptions, then the country is highlighted in amber.
Where the destination market has more than 3% of the total number of manifested parcels categorised as exceptions, then the country is highlighted in red.
For each selected trade lane, values are supplied in the following columns:
The total number of parcels manifested within the criteria set by the switches.
Those parcels for which at least one tracking scan has been received from the carrier. Where tracked services are used exclusively by the carrier, this value is expected to be identical to the Parcel Count.
Parcels for which the current tracking status falls into one of the following tracking event groups:
Address Query, Cancelled, Collection Failed, Customer Identification Failed, Damaged, Delayed, Delayed Not Provider, Delivery Refused Held, Held by Export Customs, Held by Import Customs, Incorrect Declaration, Not Yet Received, Received without Electronic Advice, Refused by Recipient, Misroute, Mis-Sorted, No Access to Destination Address, and Return to Sender.
The parcels are usually still eligible for delivery completion within the guaranteed delivery window if the exceptions are resolved.
Parcels that are blocked and unlikely to complete delivery within the guaranteed delivery window. The status events in this category include:
Undeliverable, Lost, Partial Delivery, Not Delivered.
If you hover over a trade lane, or any of the columns listed above, you will see the Drillthrough link that takes you to the Exception Details tab , e.g.
For the Keep Only and Exclude options that are displayed when you hover over the filter, refer to the Keep Only/Exclude switch.