Viewing volumes by issue type

The default report shows the volumes of 'suspect' parcels broken down by issue type:


Each red line graph relates to an issue type. When you hover over the information button in the top left hand corner of the report, the definition of each issue type is defined in the help window:


When you select an individual carrier or carrier service, the dataset and line graphs are filtered automatically so that they only relate to your selection.

When you hover over any date on a line graph, the overall summary of the issues for that date for the selected carrier or service are displayed, e.g.



If you wish to view the data in a grid as opposed to a line graph, then click the graph title, and hover over it until you see the grid symbol:


Once you click on the symbol, the data is opened in a new window (refer to Example).

Issue Types

A red line graph is displayed for each of the following issue types:

  • Late Manifests

    The carrier has collected and defaulted the consignment to a carrier service in advance of receiving the electronic manifest. This means that the manifest date can be later than that of the first carrier scan, or even that of the actual delivery.

  • Inconsistent Events

    Despatched consignments for which tracking has started, but to which, during scanning, carrier tracking guns have assigned pre-despatch or future timestamps. Such events will skew your latency, exception and performance reports.

  • Null Manifests

    Unmanifested consignments with tracking events.

  • No PUP Scan

    Despatched consignments for which tracking has started, but which were not scanned for pickup.


    Such events are referred to in the mouseover screenshot shown above as consignments where a 'start the clock' event is missing.

  • Parcels with exceptions post-delivery

    Consignments with a failure or exception status following a 'stop the clock' event. This can indicate fraudulent behavior by the carrier, e.g. marking parcels as delivered earlier than the committed delivery window and then putting them back into transit or into an exception status.


    'Stop the clock' events are those that signify tracking as 'completed', e.g.

    Address Query, Attempted Delivery, Cancelled, Collected From Pickup Point, Customer Identification Failed, Delivered, Delivered per Special Instructions / Safe Place, Delivered to Different Address, Delivered to Pickup Point, Delivery Refused, No Access to Destination Address, Out For Delivery, Partial Delivery, Recipient Carded, Refused by Recipient, Return to Sender.

    Refer also to Carrier Scan Completeness report.