Interacting with the graph

The line graph on the report shows the numbers of created parcels as compared with the numbers of those that have been both tracked and 'completed'.

The quick way to read the report is to look at the chart and see if the three lines overlap and then diverge on today’s date. If so, then it is likely that all the tracking scans have been accounted for. If they diverge before today’s date, then it is likely that you are missing tracking data.

If you are using tracked services, the lines should follow a near identical path, e.g.


The graph is interactive and so you can click on a date to highlight any divergence in a trade lane between the overall number of parcels on a particular date, and the numbers of parcels for which tracking has been completed by that date, e.g.


You can see that, in the above example, the French market has a small number of Tracking Completed parcels, as opposed to those that are as yet Incomplete. If the date is in the past, then this is a concern as you will have incomplete data for shipments after this date in other reports .

Trade Lane definitions

For each selected trade lane, values are supplied in the following columns:

  • Parcel Count

    The total number of parcels manifested within the criteria set by the switches.

  • Tracked

    The number of parcels for which at least one tracking scan has been received from the carrier. Where tracked services are used exclusively by the carrier, this value is expected to be identical to the Parcel Count.

  • First Delivery Attempt

    The number of parcels associated with an Attempted Delivery event.

  • Completed

    The number of parcels that that are no longer in transit and have had a 'stop the clock' event such as:

    Address Query, Attempted Delivery, Cancelled, Collected From Pickup Point, Customer Identification Failed, Delivered, Delivered per Special Instructions / Safe Place, Delivered to Different Address, Delivered to Pickup Point, Delivery Refused, No Access to Destination Address, Out For Delivery, Partial Delivery, Recipient Carded, Refused by Recipient, Return to Sender.


    If the numbers of parcels that have not had a 'stop the clock' event are consistently below 100%, then this means that tracking data is unlikely to be complete, resulting in false-positive delivery failure statuses, for example when using the Live Status report.

    Refer also to Carrier Performance by Delivery Date for the use of 'stop the clock' events.

  • Tracking Incomplete

    The Parcel Count less the Completed total.

If you hover over a trade lane, or any of the columns listed above, you will see the Drillthrough link that takes you to the Tracking Incomplete tab, e.g.



For the Keep Only and Exclude options that are displayed when you hover over the filter, refer to the Keep Only/Exclude switch.