Configuring your Shipping Platform

Intelligence relies on shipment and carrier event feeds sent from our shipping platform.

These are the steps you need to follow to make best use of Intelligence:

  1. Ensure that your carriers and services are setup correctly.

    As part of this process, the Carrier Connection Details need to be fully completed so that the tracking status update files can be downloaded from the carriers. This is a vital step in ensuring the completeness of carrier data.

  2. Verify that your consignments are being created in Delivery Manager using the requisite level of parcel and product information in the API calls.

    So that you can see how often you are meeting your customer delivery promises, it is highly recommended that you addthe committedDeliveryWindow parameter to your API call when creating your consignments, e.g.

    <committedDeliveryWindow xsi:type="ns2:DateRange">
    <from xsi:type="xsd:dateTime">2020-11-24T18:30:00.000Z
    </from>
    <to xsi:type="xsd:dateTime">2020-11-25T18:30:00.000Z</to>
    </committedDeliveryWindow>
  3. Verify that your consignments are being allocated and manifested to the required carrier service. Ensure that tracking information is being generated.

    Useful methods for verifying tracking information are findConsignmentsByCarrierConsignmentCode and findConsignmentsOnManifest. Look for the trackingCode and trackingURL, e.g.

    <trackingCodexsi:type="soapenc:string">6803588000017606</trackingCode>
    <trackingUrl xsi:type="soapenc:string">https://www.hermesworld.com/en/our_services/distribution/uk_distribution/parcel_tracking/parcel-tracking.html?trackingNumber=6803588000017606</trackingUrl>
  4. You can now ask us to verify your shipping data so that they can connect your shipping platform to the Looker reporting suite.

Setup Checklist