Metapack Intelligence

Metapack Intelligence is a suite of reports designed for ecommerce retailers to measure their shipping operation. It provides customers greater visibility of shipments, associated tracking, carrier labels, and manifests that were created in Delivery Manager. This allows you to report on warehouse or store operations, carrier delivery performance, and the customer delivery experience. There are two plans available:

  • Entry provides Metapack Shipping customers with an overview of their warehouse and carrier operations against predefined filters and the ability to download report parcel data. Entry will be implemented for all Delivery Manager customers without charge. 

  • Advanced extends Entry by adding near real-time near real-time updates to the dashboards, increased data retention to 1 year,  and additional detailed views of a shipper’s warehouse, shipping profile, in-flight shipments, as well as carrier performance. Dashboards allow cross-filtering and drill downs to identify specific issues at a parcel-level.

To work effectively, Metapack Intelligence has some prerequisites:

  • Data accuracy may be impacted by tracking event delays, untracked services, and unexpected non-working days.

  • Metapack is reliant on carriers for the timeliness and quality of the tracking data and retailers for the accuracy of parcel parameters and delivery promise. Metapack will help identify issues and work with customers and carriers to resolve any tracking data quality issues.

  • Metapack reserves the right to limit the number of parcels downloaded in each individual request in order to balance the product experience.