Table 9. Errors resulting in Call failures
|
Error Condition |
Description |
Remedial Action |
|---|---|---|
|
Time Out (Shipping Label, Rate Shop, Void, Print) |
The REST request times out without a response from Metapack. This component returns an error back to base, and the base screen is displayed with the error. |
Use the Retry functionality to trigger a new call to Metapack. |
|
Error Response (Shipping Label, Rate Shop, Void, Print) |
If the user triggers a request and Metapack responds with an error, then the error message from Metapack is displayed on the UI. |
Rectify the error by following the instructions on screen. |
|
Time Out/Error Response (EOD Manifesting) |
The REST Request times out and there is either no response from Metapack or Metapack responds with an error, |
Retry the EOD Manifesting call later on. |
|
Carrier Facility Account not Configured/Incorrect |
The call to Metapack fails because either the Carrier Facility Account is not configured correctly or the Account has invalid credentials. |
Reconfigure the credentials and retry the transaction. |
|
Void manifested package |
If a request is made to void a manifested package, an error is returned from Metapack and then displayed to the user. |
Nothing can be done as manifested packages cannot be voided. |