The Delivery Manager Professional is designed to provide amazing value to eCommerce sellers who have slightly more advanced shipping needs.

The professional plan offers a wide range of delivery management features. Allowing sellers to effortlessly generate both cross-border and domestic shipping labels and customs documents.

Professional plan features include:

Carrier integrations

The carrier integrations available are based on your shipping origin.

Use own rates

Use your own negotiated carrier contracts and rates for one brand.


Create warehouses** for up to two origin shipping countries. One warehouse is set up included as a service. Supported origin countries:

  • UK

Labels and manifests

Generate shipping labels (in PDF and ZPL formats) and manifests using the API and user interface Delivery Manager.

Shipping portal

See your shipment statuses and create labels manually by using Delivery Manager.

Customs documents

Create commercial invoices and CN22/23 customs documentation for international shipping.**

Rate shopping selection rules

Use automatic selection rules to pick the cheapest carrier for preset service groups.

Advanced selection rules

Have up to five custom shipping rules to manage carrier selection.**

Click and collect

Ship to your own stores.**

Ship to pick-up points

Ship to parcel shops, stores, and locker boxes.* **

Hazardous goods

Ship hazardous items and limited quantity dangerous goods.* **

Shipping portal track and trace

Track your shipping current status by using Delivery Manager.

Returns labels in the box

Create return shipping labels that can be printed and placed inside outbound parcels.* **

CSV order file import

Upload a CSV file of your orders into Delivery Manager.

Shipping API

Access our shipping API to manage the creation of labels and shipping docs. API is limited to 10 callsper second.


There are two integration options available:

  • Use the Shipping API.

  • Use our pre-built integrations for eCommerce, order, and warehouse management systems.

Inclusive set-up package

The inclusive set-up package will provide a managed implementation of your plan, covering the package’s prescribed configuration options found here.

Support services

Professional will provide an inclusive customer and technical support plan, Success Basic. Metapack’s Customer Success plans are details here.

Account management

The Professional plan includes the Account Management Bronze plan, which means an account manager is assigned to your business to ensure a successful partnership with Metapack.

* Based on support from the selected carrier integration and service.

** Professional configuration is available for an additional fee.

Any professional configuration requested that is not stated as inclusive will be chargeable.

Not included in Professional

When subscribed to the Professional plan you will not be able to:

  • Request carrier integration development.

  • Ship orders from your stores.

  • Add label extensions, such as barcodes, serial numbers, and so on.

  • Create multiple brands inside a single warehouse to allow separate management of shipping

  • Consolidate shipment for cost-effective cross-border shipping.

  • Create regular data exports of the latest carrier tracking events.

  • Create return shipping labels on request, so you cannot create your own customer returns user experiences.

  • See detailed analytics showing you underlying trends and patterns.

  • Request documented solution design.

  • Access Hypercare support.


If you’re interested in any of the features excluded in Professional, check out our Enterprise plan.