Invoice Reconciliation includes an online auditing portal that enables customers to audit and report on their carrier invoices and shipment distribution, and dedicated service to manage discrepancies and invoice claims.
The portal includes the following features:
Shipping performance dashboard with the ability to drill down into individual metrics with custom filters and date ranges. Schedule reports via email/SFTP and share customised filtered reports with colleagues. Key metrics include:
Cost per shipment
Cost per KG
% of shipments late
Total billed weight
Cost per charge
% shipments moved to higher bracket
Exceptions by carrier, tracking status
% issues controllable
Detailed reporting tool providing insight into shipping distribution. Filter by many variables including shipper, carrier, carrier service, ship date.
Spend anomaly detection tool that uses machine learning to create a base profile for each retailer. When significant changes in spend are detected, they are flagged in the detection tool menu. Can be applied to metrics such as assessorial charges, total shipment amount and total billed per invoice.
Search tool to find details about particular shipments/invoices.
Carrier scorecards allowing easy comparison of carrier performance against each other.
Customise the home page with important metrics to ensure the most insightful reports are easily accessible.
Tutorials and webinars to help users navigate the portal.
The anomaly claims service is fulfilled by a team that raises each dispute found in each invoice directly to carriers. Interaction with this team is also accessible in the portal through the following:
Collaboration Centre of open claims. Includes dashboards to view variables such as disputed amount, dispute reason, refund amount, denied claims, the amount recovered per claim of open and historical claims.
Support tab that allows direct access to the support team to query individual shipments including a chat function accessible by the claims service team and carrier.
In order for Invoice Reconciliation to work effectively, there are the following requirements:
Integration to each carrier to receive an invoice data feed (EDI, API, CSV...).
Details on contractual terms agreed with each carrier.
Metapack to be updated when carrier mix or contracted rates change.
In the event of product termination, the export of data is available for a fee.