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  4. 2026 Release Notes

Release Notes for April 2026

Enhancements (Cog_High_Green_Touchup.png) and fixes (Bug_High_Yellow_Touchup_Darker.png) released in April 2026.

Rebranding to Intelligence Hub and Open Beta

We’ve rebranded Metapack Intelligence to Intelligence Hub and launched an Open Beta for users on the Advanced tier.

New dashboards give you a heartbeat view into the Operations to quickly find the most common metrics.

Key Updates:

  • New branding and theme for the product.

  • Performance gains: Faster response speed for dashboard loading, filtering, and general use of reports.

  • Role-based dashboards: New operational overview section that shows key metrics for specific customer roles, providing visibility into any issues and whether the problem is worsening.

  • Advanced tier users will be temporarily upgraded to Premium tier: Premium tier features include access:

Intelligence Hub

Intelligence Hub: Standardised Drill-Through Reports

We’ve made changes to the drill-through reports to ensure a more consistent data structure and naming convention across all Intelligence Hub reports, providing a uniform experience regardless of the shipment's origin. There are still differences in some reports based on the context of the reports, but the set of core fields will be available.

Intelligence Hub

Delivery Manager: Searchable Warehouse Options

We have enhanced the Warehouse selection across multiple screens, including the Consignments view, by introducing searchable dropdown menus.

This improvement allows you to quickly filter and find the correct warehouse by name or ID, streamlining navigation and reducing manual scrolling in your daily workflows.

Delivery Manager

Quick Search Reliability Fix in Delivery Manager

We’ve resolved an issue on the Home page where searching for a consignment occasionally failed to return results on the first attempt. This fix ensures that the search functionality triggers correctly and retrieves your data immediately upon the first click.

Delivery Manager

Delivery Manager: Consignment Search Consistency Fix

We’ve fixed an issue on the Consignment screen where specific filter settings were not being maintained when navigating between pages.

Previously, navigating to the next page of results would reset the Carrier Service filter, displaying shipments for all services rather than the selected one. This fix ensures that all active filters, including specific carrier services, remain applied as you browse through multiple pages of results.

Delivery Manager

Dangerous Goods Identifier for Delivery Manager

We have introduced a new Dangerous Goods identifier on the Consignment screen. You can now spot hazardous material shipments directly from the main view. This update improves safety compliance and visibility without opening individual shipment details.

Delivery Manager

Delivery Manager: New Dedicated Product URL Field

We have introduced a dedicated Product URL field across the Delivery Manager (DM) platform and API suite. Previously, this information often had to be passed through non-standard fields; this update standardises how digital product links are shared with carriers and customs authorities.

Key Updates:

  • API Enhancements: A new `ProductURL` field is now available in both REST and SOAP schemas at the product level.

  • UI Visibility: This field has been added to the Delivery Manager user interface, allowing for better visibility and manual management when required.

  • Simplified Customs Compliance: This dedicated field ensures that essential product data can be passed seamlessly to carriers to meet global customs requirements.

Customer Impact

By standardising this data, retailers can reduce customs delays and ensure compliance with international safety and security regulations without relying on complex "miscellaneous info" workarounds.

Delivery Manager

New Returns Activation Report in Intelligence Hub

We’ve added a Returns Activation Report to the Intelligence Hub Advanced and Premium tiers to help you track the lifecycle of a return from label creation to carrier collection.

Key Features:

  • Usage Tracking: Monitor "Activated" returns (labels picked up by a carrier) and "Printed" returns as a percentage of your total outbound volume.

  • Volume Metrics: View real-time counts for outbound parcels, printed labels, and successfully activated returns.

  • Geographical Insights: Analyse return rates for markets and compare against the outbound parcel volume to identify regional trends.

  • Full Auditing: Includes standard MI filters and drill-through capabilities for granular, parcel-level analysis.

Customer Impact

Gain a clearer understanding of your actual return rates by distinguishing between labels that were simply printed and those that customers actually used.

Intelligence Hub

Enhanced Returns Reporting & Filtering in Intelligence Hub

We’ve updated the Intelligence Hub data model to explicitly track return shipments, allowing you to easily distinguish between outbound and return volumes in your reports.

Key Updates:

  • New "Shipment Type" Filter: All dashboards now include a toggle to filter by Outbound, Return, or Both, giving you instant control over your data views.

  • Smarter Data Segregation: By identifying returns at the point of allocation, we provide more accurate performance metrics for both your delivery and return logistics.

Customer Impact

These tools provide deeper insights into consumer behavior and return rates, helping you optimise your reverse logistics and move away from manual data merging.

Intelligence Hub