Metapack Professional is for eCommerce sellers with several international shipping operations.  It provides a great value multi-carrier management solution.

The professional plan offers a wide range of delivery management features. Allowing sellers to effortlessly generate cross-border and domestic shipping labels and customs documents.

Professional Features include:

Carrier Integrations

Carrier integrations from the following list:

  • DHL Express

  • DPD

  • DPD Local

  • FedEx

  • Hermes

  • Royal Mail

  • UPS

  • Yodel

  • Amazon

  • APG

  • Aramex

  • Asendia

  • B2C Europe

  • Collect+

  • DX

  • Fastway

  • Landmark Global

  • Secured Mail

  • Skynet

  • Tuffnells

  • UK Mail (DHL UK Parcel)

  • Whistl

  • Asendia (WN Direct)

  • Coll-8 Logistics

  • InPost

  • P2P

  • Paack

  • Spring

  • Parcelforce

  • AN Post

  • Pro Carrier

Use own rates

Use of your own negotiated carrier contracts and rates for one brand.


Create unlimited warehouses for up to two origin shipping countries**.

Labels and Manifests

Generate shipping labels (in PDF and ZPL formats) and manifests using the API and user interface

Shipping Portal

See your shipment statuses and create labels manually through the shipping user interface.

Customs documents

Create commercial invoices and CN22/23 customs documentation for international shipping.**

Rate shopping selection rules

Use automatic selection rules to pick the cheapest carrier for preset service groups.

Advanced selection rules

Have up to 5 custom shipping rules to manage carrier selection**.

Click and collect

Ship to your own stores**.

Ship to pick-up points

Ship to parcel shops, stores and locker boxes* **.

Hazardous Goods

Ship hazardous items and limited quantity dangerous goods* **.

Shipping portal track and trace

Track your shipping current status from within the Metapack shipping user interface

Returns labels in the Box

Create return shipping labels that can be printed placed inside of outbound parcels* **.

CSV order File Import

Upload a CSV file of your orders into the Shipping user interface

Shipping API

Access our shipping API to manage the creation of labels and shipping docs. API is limited to 10 calls per second.


Integrate using our pre-built integrations for eCommerce, Order and Warehouse management systems or using our Shipping API.

Inclusive Set-up package

The inclusive set-up package will provide a managed implementation of your plan, covering the package’s prescribed configuration options found here.

Support Service

Professional will provide an inclusive customer and technical support plan, Success Basic. Metapack’s Customer Success plans are details here.

Account Management

Professional includes the Account Management Bronze Plan. This means an account manager is assigned to your business to ensure a successful partnership with Metapack.

*Based on support from the selected carrier integration and service.

**Professional configuration available for an additional fee

Any professional configuration requested that is not stated as inclusive will be chargeable..

Not included in Professional

When subscribed to the Professional plan you will not be able to:

  • Request carrier integration development

  • Ship orders from your stores

  • Add label extensions such as barcodes, serial numbers and more

  • Create multiple brands inside a single warehouse to allow the separate management of shipping

  • Consolidate shipment for cost-effective cross-border shipping

  • Create regular data exports of the latest carrier tracking events

  • Create return shipping labels on request. Allowing you to create your own customer returns experiences

  • See detailed analytics showing you the underlying trends and patterns

  • Request documented solution design

  • Access Hypercare support