Metapack Essentials is for eCommerce sellers shipping from a single origin country. It provides a great value carrier management software solution.

The essentials plan provides all core elements from Metapack’s delivery management platform. Allowing sellers to effortlessly generate shipping labels and documents for multiple carriers.

Essentials Features include:

Carrier Integrations

Carrier integrations from the following list:

  • DHL Express

  • DPD

  • DPD Local

  • FedEx

  • Hermes

  • Royal Mail

  • USP

  • Yodel

  • Amazon

  • APG

Use own rates

Use of your own negotiated carrier contracts and rates for one brand.


Create unlimited warehouses for a single origin shipping country.

Labels and Manifests

Generate shipping labels (in PDF format) and manifests using the API and user interface.

Shipping Portal

See your shipment statuses and create labels manually through the shipping user interface.

Customs documents

Create commercial invoices and CN22/23 customs documentation for international shipping.**

Rate shopping selection rules

Use automatic selection rules to pick the cheapest carrier for preset service groups.

Shipping portal track and trace

Track your shipping current status from within the Metapack shipping user interface

Returns labels in the Box

Create return shipping labels that can be printed placed inside of outbound parcels*

CSV order File Import

Upload a CSV file of your orders into the Shipping user interface.**

Shipping API

Access our shipping API to manage the creation of labels and shipping docs. API is limited to 3 calls per second.


Integrate using our pre-built integrations for eCommerce, Order and Warehouse management systems or using our Shipping API.

Additional configuration options can be purchased for a fee by placing a request through the portal.

Inclusive Set-up package

The inclusive set-up package will provide a managed implementation of your plan, covering the package’s prescribed configuration options found here.

Support Service

Essentials will provide an inclusive customer and technical support plan, Success Basic. Metapack’s Customer Success plans are details here.


The Essentials plan does not include an account manager. Account management plans are available in Professional and Enterprise.

*Based on support from the selected carrier integration and service.

**Professional configuration available for an additional fee

Any professional configuration requested that is not stated as inclusive will be chargeable.

Not included in Essentials

When subscribed to the Essentials plan you will not be able to:

  • Request carrier integration development

  • Use more than 1 carrier account per carrier service per warehouse.

  • Buy Delivery Options and the associated features

  • Ship orders from your stores

  • Ship to parcel shops, stores and locker boxes

  • Notify carriers of dangerous good and hazardous items

  • Add label extensions such as barcodes, serial numbers and more

  • Create multiple brands inside a single warehouse to allow the separate management of shipping

  • Consolidate shipment for cost-effective cross-border shipping

  • Create regular data exports of the latest carrier tracking events

  • Create return shipping labels on request. Allowing you to create your own customer returns experiences

  • See detailed analytics showing you the underlying trends and patterns

  • Request Metapack Professional Services to support your implementation including solution design

  • Access Hypercare Support


If you’re interested in any of the features excluded in Essentials, check out our Professional or Enterprise plans.