Delivery Tracker

Delivery Tracker is a tracking web portal that enables customers to display order tracking updates to their consumers.

The portal is branded for each retailer and can be customised to match the brand, including logo, colours, social media links, header links and privacy policy link.

Retailers share deep links to the relevant Delivery Tracker page with their consumers, who see the current statuses of their orders. 

Delivery Tracker includes the following features: 

  • Self-service admin. portal that allows customers to set up and manage the branded tracking pages. It launches a quick setup wizard for each brand where you create the subdomain and 'brand' style. You can then use the portal's interface to maintain the adverts, navigation links, messages and optional panels, without the need for any coding. All changes can be shared for review prior to publishing.

  • The ability to display your tracking page in different languages and upload translations for custom text.

  • Standardised progress bar illustrating the high level progress of each parcel within a specific order, with the progress bar changing for home delivery or PUDO (pick-up-drop-off) deliveries.

  • Expected delivery date(s) based on the date offered at allocation.

  • Delivery information for each parcel in an order, including carrier and delivery postcode.

  • Detailed tracking information, including; parcel(s), journey view to display all normalised events for live parcels. Also includes a parcel-specific deep link to the carrier page (where available from the carrier).

  • Standardised messaging to flag any issues or exceptions with the parcel journey.

In order to work effectively, Delivery Tracker has some configuration prerequisites: 

  • If you are using Delivery Manager, orders are only visible on Delivery Tracker once the order has allocated within Metapack.

  • If you don't ship with Delivery Manager, orders are visible in Delivery Tracker if you integrate with our Tracking API. Please check here.

  • The tracking URL must contain the following two bits of information: the <orderNumber> and <trackingCode>. If shipping with Delivery Manager, this information is included in the allocation call.

  • To display store deliveries, retailers must integrate with Metapack’s Location Services API and provide the Service Point ID within their allocation call.

  • Metapack is reliant on carriers for the timeliness and quality of the tracking data. Metapack will help identify issues and work with customers and carriers to resolve any tracking data quality issues.