Returns Portal

The Returns Portal is a branded portal that allows end consumers to select the previously purchased item(s) they wish to return, give the reason for the return, and select a convenient returns method.

It includes the following features;

  • A multi-lingual, consumer-facing interface with options to customise the brand, the returns reasons, carrier services, returns pricing, returns policy details and support details.

  • Integration of an order feed (with details such as order number, recipient, shipping address and product details) from the customer's system. This can provide features such as the basket view of purchased products, pre-filled customs forms, and free shipping by product.

  • Multiple carrier integrations across the popular global trade lanes, allowing a customer to choose which carriers and carrier services to implement.

  • Integration with a third party payment gateway supporting all major payment methods. This allows a consumer to pay for the return without leaving the portal.

  • Customer communication and tracking that includes confirmation email, with options to send SMS messages at different stages of the return, and to direct consumers to a portal view of the status of their return.

  • Reporting suite that includes reports on billing, returns requested, returns in transit, received returns and returns reasons.