Returns

Returns are created using the Shipping API, which allows customers to create shipments and parcels, assign shipments to carriers, print carrier-compliant shipping labels for all parcels, and manifest shipments to the carrier.

  • Return labels are created, allocated, printed, and manifested using the same methods as in Shipping. There will be one shipment for the shipping label and a separate consignment for the return label. The return shipment addresses should be reversed from the shipping shipment to reflect the return journey.

  • A return shipment can then be allocated to a carrier service using the same validation rules, allocation rules, and filters or booking codes covered in Shipping.

  • Similarly, carrier compliant labels and carrier manifests for return shipments use the same capability as Shipping.