Delivery Manager

Delivery Manager is where carriers, warehouses, allocation rules, users, and many other settings, are added to power the following:

Some of the main Delivery Manager features are:

Carriers – their integration, validation and allocation, including:
  • Carrier Account Setup: Set up and manage over 450 carriers and 5,500 delivery and return services in more than 100 countries. Assign unique carrier accounts to each carrier, service, warehouse, brand, and any combination, to track and allocate shipping costs.

    Delivery Manager supports all carriers, carrier services, and additional services found at New carrier services may be added for the fees specified in the Carrier Development Order Form.

  • Carrier Service Validation: Delivery Manager automatically validates all carrier services and will exclude services that are out of the service territory or exceed the service weight or size limits.

  • Carrier Service Allocation Rules: Allocation rules allow customers to further exclude, discourage, or encourage the use of specific carrier services when using Shipping Allocation filters, booking codes or Delivery Options.

    Rules can be based on carrier, carrier service, warehouse, day of the week, ship to country or area, and user definable fields.

  • Shipping Rules: Create shipping rules that reflect the shipping services you offer during checkout. This gives you an efficient way for you to prioritise the order of shipping services your shipments will get allocated to without the need for development.

  • Transit Times: Delivery Manager automatically calculates and provides transit times based on carrier service, warehouse hours of operation, carrier service cut-off time, and ship from/to postal codes.

  • Costs: Specify shipping costs for each delivery service, ship from location, and ship to country/zone using parcel, consignment or volumetric weight, parcel count (multiple parcels per consignment), fuel surcharges and proof of delivery.

    Costs are used to select the lowest cost delivery service that meets the delivery date requirement when using Shipping Allocation and Delivery Options.

  • Charges: Specify shipping charges to display in Delivery Options using the same calculation engine.

  • Cut-off Times: Specify carrier collection times and days of week, Shipping Allocation cut-off times, and web cut-off times by ship from location (e.g. warehouse or store).

    Allocation cut-off times are used to select the optimal delivery service when the warehouse uses Shipping Allocation.

  • Audit History: View carrier selection for a shipment and configuration audit history that includes; carrier, carrier service, warehouse, date/time, user, and a description of the change that was made.

Warehouses and Stores – the configuration of all data relating to shipping origins, including:
  • Warehouse Setup: Create and manage warehouses in all countries where you ship orders. Set default ship from and return to addresses for all countries. Specify operating days of the week and holidays used to determine delivery dates when using the Allocation feature described in the Shipping Product section.

  • Return Addresses: Create advanced rules to dynamically change return warehouse address for each shipment based on ship from warehouse, carrier service, or ship to country. For example, shipments to Australia can be returned to a consolidation point for bulk return for all carriers, one carrier, or even one carrier service.

  • Importer of Record: Create advanced rules to dynamically change the importer of record for each international shipment based on ship from warehouse, carrier service, or ship to country.

Users – the configuration, management and auditing of users, including:
  • Accounts: Create user accounts and assign each user to user groups and one or more warehouses or stores.

  • Groups: Create user groups with varying levels of access to functionality in your Metapack account. Select from over 100 access rights that include ability to manage carriers, warehouses, users, shipping manifests, reports, file formats, reports, and most other shipping features.

  • Activity: View user activity details that include time, day, functionality (carrier and warehouse), and activity (viewed vs changed).

  • Consignments: Consignments may be created, updated, voided, and deleted using Delivery Manager. Customers may select the warehouse, add complete recipient address, add parcel details, select a carrier service, and print all labels and customs documents.

    These activities may also be performed using the Shipping Application Programming Interface (API).

  • Manifesting: Delivery Manager can manifest consignments to carriers and allow filtering by warehouse and dispatch date. Customers may also view a history of manifests, collections, and all parcels that are ready to collect.


    Manifesting may also be performed using the Shipping API.

  • Data Export: Delivery Manager allows customers to create unlimited data export templates to CSV that can be scheduled for automatic creation at daily, weekly, monthly, or quarterly intervals and will email the user when the report is available.

    The export contains most fields, including the warehouse, complete recipient address, carrier details (name, service, costs, charges, transit times), parcel details (weight, sizes, and product details), custom fields, and tracking statuses.

    Filters can be used to limit the dataset and include options to limit to specific warehouses, carriers, tracking statuses, consignment statuses, and much more.

  • Custom Fields: Specify up to 10 custom fields that can be used in Allocation Rules.

  • Currencies: Track and manage multiple currencies in your Metapack account for use when converting currencies on customs forms.