Carrier Tracking Data Quality

Introduction

Designed for Carrier and Customer Service Managers, the Carrier Tracking Data Quality report highlights any lack of tracking data caused by incomplete carrier scans.

The report allows them to:

  1. Use the red and amber thresholds to highlight those carriers who are not providing all the required scans.

  2. Show, using the graph at the bottom of the report, the past guaranteed delivery dates on which you are missing tracking data for a particular carrier or service.

    The quick way to read the graph is to see if the three lines overlap for dates in the past. If so, then it is likely that all the tracking scans have been accounted for. However, if the lines diverge before today’s date, then it is possible that you are missing tracking data owing to a lack of carrier scans.

    If you are using tracked services, the lines should follow a near identical path.

  3. Investigate specific parcels that are due for delivery but still in transit. Where there is a discrepancy between the parcel count and the number of parcels completed, Customer Service Managers can drill through to the incomplete parcels to investigate.

  4. Highlight and drill through to parcels that have been manifested but not confirmed to be with the carrier, i.e. there is no physical tracking scan to confirm they are in the carrier's network.

Report table

The table shows, for the carrier(s) or service(s) selected in the filters, the discrepancies between the numbers of parcels that were despatched, the numbers that were picked up, and the numbers that were 'completed':

Carrier_Tracking_Data_Quality.png

You can drill through to the associated parcels when you click on one of the figures in the columns under For each picked up parcel did tracking complete? They are shown on a Details screen so that you can then follow up on them in Delivery Manager:

Carrier_Tracking_Data_Quality_DETAILS.png

The table allows you to drill through to the 'completed' parcels when you right-click in a green shaded area and select See all parcels:

Carrier_Tracking_Data_Quality_GRAPH_MOUSEOVER.png

You can drill through to a carrier's individual services by either clicking on Drill by Carrier Service in the above screenshot, or in the context menu that is displayed when you click the continuation dots next to the carrier in the top screenshot:

Carrier_Tracking_Data_Quality_DRILL.png
What is meant by 'completed'

A parcel is seen as 'completed' if it is has been picked up and has had a 'stop the clock' event, even if it misses all the transit scans in between.

'Stop the clock' events are:

  • AWAITING_COLLECTION_FROM_PICKUP_POINT

  • CANCELLED

  • COLLECTED_FROM_PICK_UP_POINT

  • DELIVERED

  • DELIVERED_PER_SDI

  • DELIVERED_TO_DIFFERENT_ADDRESS

  • DELIVERED_TO_PICKUP_POINT

  • DELIVERY_REFUSED

  • LOST NOT_DELIVERED

  • PARTIAL_DELIVERY

  • RECIPIENT_CARDED

  • REFUSED_BY_RECIPIENT

  • RETURN_TO_SENDER

  • UNDELIVERABLE

Line graph of guaranteed delivery dates

At the bottom of the report, there is a line graph that shows, for the carrier(s) or service(s) selected in the filters, the comparison of manifested vs. tracked vs. 'completed' parcels for each guaranteedDeliveryDate (as set in Delivery Manager):

Carrier_Tracking_Data_Quality_GRAPH.png

If you click on a point on the graph, a menu is displayed that allows you to either Show All (i.e. drill through to display all the parcels, as shown in the Details screen above) or go to a breakdown by Guaranteed Delivery Time:

Carrier_Tracking_Data_Quality_BREAKDOWN.png

You can click on any of the cells in the above breakdown to display the associated parcels on the Details screen.

Filters

In the filters at the top of the report, you can set the timeframe for which parcels are to be shown. The default is the last 32 Days of manifested parcels (to give a full month of data):

Carrier_Scan_Completeness_Filters.png

Included in the filters are red and amber thresholds, where you can set a 'completed' percentage for each threshold, as follows:

  • If a 'completed' percentage is less than the Red threshold (default 90%), then this means that the lack of tracking data is likely to result in false-positive delivery failure statuses, for example when using Inflight Delivery Issues.

  • If you also set an Amber threshold (default 95%), then, if the 'completed' percentage is between this value and the value of the Red threshold, tracking data completeness is seen as 'at risk' but can perhaps be improved through carrier liaison.

You can also restrict the data to a specific carrier, 'carrier service', 'service group', warehouse and/or market.

Note

You need to click Run in the top right of the report after changing any of the filters, to see the updated information.