Configuring your Shipping Platform

Because Delivery Intelligence relies on shipment and carrier event feeds sent from our shipping platform, you need to create your consignments in Metapack's Delivery Manager.


If you are not currently using Delivery Manager as your shipping platform, you can find out more about it here.

If you are new to Delivery Manager, Metapack's Customer Implementation team will take you through the steps required to configure the platform in readiness for Delivery Intelligence. Otherwise, you can go through the following steps yourself:

  1. Ensure that your carriers and services are set up correctly.


    As part of this process, the Carrier Connection Details need to be fully completed so that the tracking status update files can be downloaded from the carriers. This is a vital step in ensuring the completeness of carrier data.

  2. Verify that your consignments are being created in Delivery Manager using the requisite level of parcel and product information in the API calls.


    So that you can see how far you are meeting your customer delivery promises, it is highly recommended that you add the committedDeliveryWindow parameter to your API call when creating your consignments, e.g.

    <committedDeliveryWindow xsi:type="ns2:DateRange">
    <from xsi:type="xsd:dateTime">2020-11-24T18:30:00.000Z
    <to xsi:type="xsd:dateTime">2020-11-25T18:30:00.000Z</to>
  3. Verify that your consignments are being allocated and manifested to the required carrier services, and ensure that tracking information is being generated.


    Useful methods for verifying tracking information are findConsignmentsByCarrierConsignmentCode and findConsignmentsOnManifest. Look for the trackingCode and trackingURL, e.g.

    <trackingCode xsi:type="soapenc:string">6803588000017606</trackingCode>
    <trackingUrl xsi:type="soapenc:string"></trackingUrl>
  4. You can now ask Metapack's Customer Implementation team to verify your shipping data so that they can connect your shipping platform to the Tableau reporting suite and send you the required logins.