Carrier SLA


Designed for Carrier and Logistic Managers, the Carrier SLA report shows the extent to which carriers met the guaranteedDeliveryDate (as set in Delivery Manager.

To select the timeframe for the report, and your own red and amber thresholds for what constitutes a failing carrier performance, refer to Filters.


On the left, the report provides a breakdown of carrier failures to meet the guaranteedDeliveryDate (including non-delivery). This is contrasted with a bar graph of on-time deliveries on the right:


At the bottom of the report is a breakdown of Carrier SLA Performance by Date:


From here, you can drill through from any of the cells in the Parcels columns, to view the associated orders on the following screen:


You can then click in the column on the right to look up any of the orders in Delivery Manager so that you can investigate further.


In the filters at the top of the report, you can set the Guaranteed Delivery timeframe for which deliveries are to be shown. The default is 14 Days (i.e. show those parcels for which the Delivery Manager guaranteedDeliveryDate is within the last 14 days):


You can also opt to View the deliveries by Days, ISO Week or Month, and set the Delivery Measure (the default is First Delivery and the selectable alternative is Actual Delivery into the customer's hands).

Included in the filters are red and amber thresholds, where you can set an SLA on-time percentage for each threshold, as follows:

  • If the percentage of deliveries by the guaranteed delivery date is less than the Red threshold (default 90%), then you are not meeting your carrier SLAs in the selected market.

  • If you also set an Amber threshold (default 95%), then, If the percentage of deliveries by the guaranteed delivery date is between this value and the value of the Red threshold, you are 'at risk' of not meeting your carrier SLAs in the selected market.

You can also restrict the data to a specific carrier, 'carrier service', 'service group', warehouse and/or market.


You need to click Run in the top right of the report after changing any of the filters, to see the updated information.