Carrier Review

Objective of the report

The Carrier Review provides a line graph of carrier performance using 50-day transactional data.

The report allows you to view the volumes that carriers delivered to selected trade lanes and markets during the last rolling 50-day period. It allows you to slice the data by carrier, carrier service, parcel status (Delivered, Delayed, etc.) and ISO week.

You can also drill through to specific orders in a trade lane and display them in a separate Parcel Details tab. This allows you to look them up on your Metapack shipping platform.

Specific switches

In addition to the global filters previously described, this report provides the specific switches highlighted in the following screenshot:

Carrier_Review_Switches.png

Note

For the population of the Parcel Details tab shown at the top of the screen, refer to Drill through.

Country Name

This filter allows you to set the country for which content is to be displayed:

Country_Name.png

All countries in the current dataset are selected by default. To select the one(s) for which you wish to display data, first deselect All (so that (None) appears in the filter). Then select the one(s) required. To select a particular country, type part or all of the name at the top of the filter box (to restrict the display). Then tick it.

Once you click away from the box, the graph, trade lanes and weekly, 'service group' and market 'slicers' are updated automatically in line with your selection.

Date View

The Date View allows you to set the time period for the graph:

Date_View.png

You can switch between showing the data by Year-Day (the default), Year-Month, Year-Week (i.e. by ISO week), or Weekday.

Normalised Status

This filter allows you to set the status(es) for which content is to be displayed;

Normalised_Status.png

All statuses are selected by default. To select the one(s) for which you wish to display data, first deselect All (so that (None) appears in the filter). Then select the one(s) required. To select a particular status, type part or all of the name at the top of the filter box (to restrict the display). Then tick it.

Weekly Volume

This 'quick filter' allows you to select an individual ISO week for which you wish to show data:

Weekly_Volume.png

When you click on the week, the report data is filtered to show only the results for the particular week, e.g.

Weekly_Volume_After.png

Tip

If you want to expand the carrier to break the results down by individual carrier service, hover over the carrier and click the + symbol that appears next to it. Click the - symbol to collapse the results back to just the carrier.

You simply click again to clear the filter. To clear a multiple selection, click multiple times. You can also select Undo to clear a filter.

Note

For the Keep Only and Exclude options that are displayed when you hover over the filter, refer to the Keep Only/Exclude switch.

You will note a Drillthrough link at the bottom of the 'quick filter' when you hover over it. Clicking on this populates the Parcel Details tab with details of the associated parcels so that you can look them up on your Metapack shipping platform.

Combining the Switches

The combination of one or more of the above switches allows you to quickly see how carriers are performing at particular time periods.

For example, the following report shows how many of a particular carrier's parcels were delayed on each of the days of a particular ISO week:

Carrier_Review_Delayed.png
Drill through

If you click on Drillthrough in the above example, the delayed parcels are displayed under the Parcel Details tab, e.g.

Parcel_Details.png

This view allows you to see why each parcel was delayed, and the extent of the delay in each case.

You can use the Order Numbers and Consignment Codes on the left of the tab to identify the packages in Metapack Delivery Manager.

You can also drill through to the packages from any individual cell of the main report table. Select the cell and then hover over it until the Drillthrough link appears, e.g.

Drillthrough.png

This allows you, for example, to look at why parcels were delayed on a particular day:

Parcel_Details_2.png

Use cases

  1. Determine a carrier's performance over time.

    The Transport Manager can utilise the filters and switches to see how a selected carrier performed over specific periods of time while delivering to certain markets.

  2. Detect where SLAs are not being met.

    The Transport Manager can use the Normalised Status filter to visualise where packages are not being delivered on time by particular carriers or carrier services, or are being delivered damaged, etc.

  3. Investigate consumer complaints related to individual packages.

    Customer Service Operatives can use the Parcel Details tab to look up individual packages in the shipping platform and take remedial action.

Example

Let us say that you were concerned about the number of packages that a carrier failed to deliver within a particular market. You might select the filters shown in the video below.

The final action is to drill through to the individual packages: