Learn what this product does, how it works, and how to get set up…
Delivery Intelligence is a delivery management reporting suite. It is designed for retailers, shippers and 3PLs (Third Party Logistics providers) who use Metapack’s shipping platform.
Its reports support the following job roles:
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Warehouse and Operations.
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Carrier Logistics.
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Customer Service.
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Management and eCommerce.
Delivery Intelligence can help improve your visibility of warehouse, carrier and delivery performance, while also highlighting possible issues.
The reports allow you to:
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Check the quality of your carrier data in order to improve the accuracy of your performance monitoring.
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Measure the overall shipping activity and key parcel metrics over specific periods to support resource planning and carrier contracting.
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Track the statuses of shipments across all warehouses, and identify processing delays in order to streamline despatch.
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See how carriers are performing against their SLAs to support carrier management, selection and volume distribution.
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See delivery lead times by carrier service so that you can set more accurate consumer expectations.
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Highlight regional performances and intervene at parcel level to increase the number of successful deliveries.
Note
Click here for a breakdown of the reports and the specific eCommerce questions that they can help you answer.
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Analysis of the latency in receiving your tracking events from carriers.
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Analysis of the completeness of your tracking events by carrier.
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Comparison of data quality by carrier.
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Monitoring of real-time despatch volumes through the warehouse over various time periods.
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Overall snapshot of your exceptions, lead times, despatch volumes, and problem trade lanes.
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Highlighting of trends in your shipping and carrier performance.
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View of the number of shipments despatched within each weight or volume band.
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Monitoring of the volumes that carriers delivered to trade lanes against their SLAs.
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Drill through to lost or late parcels so that you can open them in your shipping platform.
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Statistics on the lead times of each carrier service.
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Heat map of markets showing 'at risk’ and failed deliveries.
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Identification of reasons for failed and 'lost' deliveries.
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Live snapshot of different tracking statuses showing why, and how long, parcels have been delayed.
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Breakdown of parcels manifested but not collected vs. those collected by carriers.
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The reports use either 50-day transactional parcel-level data, allowing drill through to individual orders where appropriate, or aggregated parcel counts for the last 3 years.
You can tailor the dataset for any report by applying a range of global filters, and also simplify report views by using a keep only switch.
You need to go through the following steps:
Note
Customer training will be provided in the use of the reports, but, if you need help in the interim, please click here for support.