Set up the Portal with your Returns Policy
In order to tailor the returns portal to your specific business needs, we need to capture your preferences and you will be sent a form on which to complete some of the following configuration details:
Without this, we won’t know where to send your returns! If you specify multiple warehouses we can route the returns to different warehouses, depending on the country of return.
You will need to have a returns policy page on your website to which we can link. If you are selling to multiple countries you can specify a different return window for each country.
We provide you with a selection of over 100 reasons to choose from, and you specify which ones you want to display:
We provide you with a list of available carrier services and lanes. It’s up to you to choose the services that are best for your consumers.
You need to provide your own carrier account numbers.
These are the charges you present to the consumer:
For each different country, we require the currency, and the cost of each carrier service in that currency,
This determines how consumers can contact you:
The form can be configured in accordance with your requirements. You can make your phone number, consumer services email address and/or FAQ page available at the top of the form, or elect not to show any of them.
We can change the wording of SMS and tracking emails to suit your needs. A few dynamic variables are available for your use:
Configuration is a really simple process. Expect this to be done in only a week or two!
Integrate your Order Feed
Configure the Portal