Onboarding Checklist

The following lists all the assets that we recommend putting in place before setting up Returns:

Table 1. Onboarding Checklist

What's needed

The format

Mandatory?

Why it's needed

Logo

Png file

 

To personalise the returns portal with your brand(s).

Favicon

Png file

 

Returns policy URL

A link to either a PDF view of your returns policy or a text description of it.

 

To include on the home screen to make clear which items can be returned, and within which timeframe.

Customs contact signature

A png file of the signature of the person responsible for customs in your organisation.

 

To help returns pass through customs.

Customs data

Dropdown

Tracking number

Carrier name

Service

Customs description

Сountry Of Origin ISO2 Code

Item weight

HS Code

Airway Bill Number

Original ATA

Customs Entry Number

Commercial Invoice Link

 

Order details data

Dropdown

Order No.

Order Date

Shipping First Name

Shipping Address 1

Shipping City

Shipping Postcode

Shipping Country

Email

Phone

Total

Currency

SKU

Item Title

Quantity

Price

Retailer Name

Account

 

Minimum data requirements for loading a basket of products into the returns portal.

Product data

Dropdown

Product URL

Size

Colour

 

To improve the look and feel of the portal.

Parcel data

Dropdown

Salutation

Shipping Last Name

consumer Id

Shipping Building Number

Shipping Address 2

Shipping Address 3

Shipping Neighborhood

Shipping County

Billing Name

Billing Building Number

Billing Address 1

Billing Address 2

Billing Address 3

Billing City

Billing County

Billing Postcode

Billing Country

Billing Phone

Shipping Cost

Source

External Reference 

Total Weight

Item Width

Item Length

Item Height

Total Width

Total Length

Total Height

Internal Account Number

Number of Parcels

Weight Unit Of Measure

Incoterms

Retailer Building Number

Retailer Address 1

Retailer Address 2

Retailer Address 3

Retailer City

Retailer County

Retailer Postcode

Retailer Country

Retailer Postcode

Retailer Country Code

Postage Label

Eligible For Free Shipping (Y/N)

 

For the improved reporting of returned items.