The following lists all the assets that we recommend putting in place before setting up Returns:
Table 1. Onboarding Checklist
What's needed |
The format |
Mandatory? |
Why it's needed |
Logo |
Png file
|
|
To personalise the returns portal with your brand(s). |
Favicon |
Png file
|
|
Returns policy URL |
A link to either a PDF view of your returns policy or a text description of it. |
|
To include on the home screen to make clear which items can be returned, and within which timeframe. |
Customs contact signature |
A png file of the signature of the person responsible for customs in your organisation. |
|
To help returns pass through customs. |
Customs data |
Dropdown
Tracking number
Carrier name
Service
Customs description
Сountry Of Origin ISO2 Code
Item weight
HS Code
Airway Bill Number
Original ATA
Customs Entry Number
Commercial Invoice Link
|
|
Order details data |
Dropdown
Order No.
Order Date
Shipping First Name
Shipping Address 1
Shipping City
Shipping Postcode
Shipping Country
Email
Phone
Total
Currency
SKU
Item Title
Quantity
Price
Retailer Name
Account
|
|
Minimum data requirements for loading a basket of products into the returns portal. |
Product data |
Dropdown
Product URL
Size
Colour
|
|
To improve the look and feel of the portal. |
Parcel data |
Dropdown
Salutation
Shipping Last Name
consumer Id
Shipping Building Number
Shipping Address 2
Shipping Address 3
Shipping Neighborhood
Shipping County
Billing Name
Billing Building Number
Billing Address 1
Billing Address 2
Billing Address 3
Billing City
Billing County
Billing Postcode
Billing Country
Billing Phone
Shipping Cost
Source
External Reference
Total Weight
Item Width
Item Length
Item Height
Total Width
Total Length
Total Height
Internal Account Number
Number of Parcels
Weight Unit Of Measure
Incoterms
Retailer Building Number
Retailer Address 1
Retailer Address 2
Retailer Address 3
Retailer City
Retailer County
Retailer Postcode
Retailer Country
Retailer Postcode
Retailer Country Code
Postage Label
Eligible For Free Shipping (Y/N)
|
|
For the improved reporting of returned items. |
