Welcome to the Help for Metapack Returns

Learn what this product does, how it works, and how to get set up…


What is Metapack Returns?

Metapack Returns (hereafter, simply 'Returns') provides an online portal that allows your consumers to search for their orders placed through your website, and then choose any items that they wish to have refunded or exchanged within the returns policy time, and create a shipping label.

The portal captures the reason for a return and allows your consumer to select a means of return (e.g. carrier service). This will generate a return shipping label for printing, or else QR codes for use at drop-off points (for paperless returns).

Once a return has been processed, tracking, SMS and email updates are available to the consumer.  

You can configure how the portal is set up, with options to set date limits for returns, define which 'service point' options are available, e.g. drop-off point, collection or parcel stores. 

You can also set the carrier services to be either free or paid for and take payment through the portal when required.

Who is it for?

Returns is designed for any retailers and brands who wish to provide their consumers with a way to return purchases via a self-service online portal, thereby reducing manual Return Merchandise Authorisation (RMA) processes.

Meanwhile, features such as tracking and SMS notifications keep consumers updated on the returns progress, helping to keep calls to consumer service teams to a minimum.

Returns comes in two flavours - the Pro and Lite Versions. The Pro version can be integrated with your eCommerce order feed, but both online and traditional stores can also use the Lite version, which can be deployed without any integration.

Sounds good, how can I try it?

If you are not yet a Returns customer, you can contact our sales team to arrange a consultation, either online or in person, at a time that best suits you.

Click our contact page to see how to get in touch.

Setup Checklist

If you want to know how to implement Returns, here are the four main steps to getting started:

  1. Onboarding Checklist

  2. Integrate your Order Feed

  3. Configure the Portal

  4. Test your Portal