Welcome to the Help for Metapack Returns

Learn what this product does, how it works, and how to get set up…


What is Metapack Returns?

Metapack Returns lets consumers create and track returns through a branded online portal.

Consumers can select items from their orders for a refund or exchange. They can then choose their preferred return method. This generates the correct shipping label and they're able to track their returns progress.

As a retailer, you can configure your portal with your branding and returns policy. This includes: the return address, the returns window, which return shipping services are available for which markets, whether carrier services are free or charged for and more. You can then make the Metapack Returns available to your shoppers, so returns becomes a self-service experience for customers.

How can it help me?

Reduce manual returns

Metapack Returns lets you automate the enforcement of your returns policy. This reduces any manual Return Merchandise Authorisation (RMA) processes done by your service agents, helping you scale easily and cope with peak demand.

Retain revenue with exchanges

Customers choose to exchange an item for a different sizes or colour, rather than just request a refund. This helps you retain as much revenue as possible.

Lower shipping costs and recover fees

It easily integrates with over 100 carriers’ services such as collection and local drop-off points. This can help you save on shipping costs, and if you wish even recover fees from consumers.

Improve customer convenience

Customer also can choose the most convenient returns for them. And you no longer need print returns labels with every order, cutting down stationary costs for unused labels.

Gain insight

As the return and reason is captured through a digital process, you gain detailed insight into what’s coming back to your warehouse before it arrives, and why. This helps with warehouse resourcing, stock procurement and product marketing decisions.

Cut customer service contact

Meanwhile, features such as tracking and SMS notifications keep consumers updated on the returns progress, helping reduce “where is my refund” contacts.

Increase conversions and repeat purchases

By delivering a great returns experience, you can increase customer satisfaction and repeat purchases. All while lowing your cost to manage returns.

What are the key features?


  • 30+ languages supported

  • 100 carrier services across 190+ countries

  • Ability brand logos and colours

  • Insert URls for customer support and return policy

  • Customise landing page messages

  • Offer refunds

  • Select paperless QR code or printed return labels

  • Easily configure prices customer pay for carrier services by country and item weight.

Pro includes everything in Lite plus:

  • Feed customer order details

  • Display product images and descriptions

  • Offer live exchanges

  • Consolidated international returns

  • Generate customs declerations

Getting started

To get started with Returns, there are 4 key steps to follow: