How can it help me?

For a specified type of transit event, the Lead Time Statistics report tells you how many parcels were processed during the different time bands of the event during the last 50-day rolling period. For example, if you set the transit time to Carrier pickup to final event, and set the final event to Actual Delivery, you can highlight the average numbers of days that a carrier service, or carrier services within a particular service group, took to deliver parcels into a customer's hands.

The report allows you to:

  1. Determine which carrier services are not meeting their SLAs in terms of customer delivery times, by setting the transit time to Final Mile.

  2. Adjust customer promise and expectations based on actual past performance. You can do this by using the default transit time of Creation to End to see the actual time that most packages take to be delivered from ordering through to Actual Delivery, and then adjusting the delivery estimates on your website.

  3. See how long manifested packages are taking to be picked up. You can do this by setting the transit time to Line Haul to see how many hours it is taking parcels to be picked up after they have been manifested.

  4. Investigate consumer complaints related to individual packages that have failed carrier SLAs. Customer Service Operatives do this by drilling through to the Parcel Details tab.