The Click and Collect Delivery Performance report tells you how carriers performed delivering to nominated service points during the last 50-day rolling period.
The report provides a volume breakdown by delivery status (Tracked, Early, On Time, Late and In Transit).
You can use the report to:
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Review whether SLA service point commitments are being met in selected trade lanes. You do this by using the Actual Delivery performance metric in conjunction with the Performance by Carrier chart to view Late and In Transit deliveries. Customer Service Operatives can then drill through to the Parcel Details tab to look up individual parcels and manage customer expectations.
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Pinpoint those service points where parcels regularly experience delays, and investigate whether this is down to service point inaccessibility as opposed to carrier performance.
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View which service points have the most traffic. Your eCommerce Analysts can then review their use of PUDOs, lockers and own store pickups, with a view to concentrating on those to which most deliveries are made.