You suspect that the reason why the Live Status report shows that so many parcels in a selected trade lane are staying at the Attempted Delivery status is that the carrier is failing to scan a 'stop the clock' event.
To verify this, you would select the trade lane and keep only the carrier with the problem.
You might then use the Manifest Date Range to show the days on the graph on which the Tracking Incomplete figures are unacceptably high, select one of the days, and then drill through to the associated orders:
You are then taken through to the Tracking Incomplete tab so that you can take the requisite action.