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Frequently Asked Questions

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 Welcome to our MetaPack Manager FAQ site.

 Here, you will find topical guides and information on common application related issues:

  •  Configuration
  •  Consignment Creation
  •  Consignment Allocation
  •  Label Printing
  •  Manifesting
  •  Tracking 

  If you have any further questions or if you have not found the information you need, please click here and submit your question. 

 CONFIGURATION
 Carrier Setup

 

     What Does a Setup Involve 
     How Do I Add a New Carrier
     How Do I Add a Carrier

 

 

 

 Carrier Service Setup

 

    How Do I Add New Carriers and Services
    How Can I Set Carrier Cut-Off Times 
    How Can I Set Carrier Depots

 

 

 

 Setting Up Custom Allocation Rules

 

 

 

 CONSIGNMENT CREATION

 Creating Consignments Manually

  

 How Do I Create a Consignment Manually
 
How Do I Add a Parcel to a Consignment
 
How Do I Add a Product to a Consignment
 
More

 

 

 CONSIGNMENT ALLOCATION

 Order Will Not Allocate

 

       Why My Consignment Failed Allocation
 
      Why Not Function
 
      My Consignment Allocated to a Different Carrier - Why?

 

 

 

 LABEL PRINTING
 
Printing Labels Manually 

   

 

       Re-printing multiple labels
 
      Printing a Single Label
 
      My Labels Did Not Print - What Happened?
 
      More

 

 MANIFESTING
 
Manifesting Manually

 

   How Can I Manifest A Carrier?
   What Is the Ready to Manifest Section For?
 
  Failed Manifest - How Do I Re-Send?
 
  How to Check If a Manifest Has Been Sent?
   More 

 

 CONSIGNMENT TRACKING
 
Checking Tracking Manually
 

 

     How Can I Check Consignment Tracking?
     What Do Tracking Statuses Mean?
     More